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Seika

Privacy Policy

1. Introduction

Your privacy is important to us at Seika. This Privacy Policy outlines how we collect, use, protect, and share information gathered from users of our website and the Seika platform. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information such as your name and email address when you create an account.

We also collect data related to your email automation activities, including:

  • Automation workflows you create
  • Email templates and content (built via our editor)
  • Recipient lists and data
  • Stripe integration details (event triggers, webhooks)
  • Conversion tracking data and revenue attribution
  • Team member access logs
  • IP addresses

We gather this information through fair and lawful means, with your knowledge and consent.

3. Log Data and Usage Monitoring

For security and service improvement purposes, we automatically collect and store information about your use of our services, including your IP address, browser type, referring/exit pages, date/time stamps, clickstream data, and the resources you access. We monitor email sending patterns, automation triggers, conversion events, and API usage to ensure compliance with our Terms of Service and to prevent abuse.

4. How We Use Your Information

The information we collect is used to:

  • Provide and improve our email automation service.
  • Deliver customer support and communicate with you about your account.
  • Process Stripe event triggers.
  • Track conversions and calculate ROI metrics.
  • Detect and prevent fraudulent or abusive use of our services (spam/phishing).
  • Store your data using commercially acceptable means to prevent loss, theft, unauthorized access, or disclosure.

5. Stripe Integration

When you connect your Stripe account to Seika, we access specific information necessary to provide our services, including customer data, payment events, subscription information, and invoice details.

  • This data is processed solely to trigger automated email campaigns and track conversions.
  • We do not store your Stripe API keys raw or your payment card information.
  • Your Stripe data is handled in accordance with Stripe's security standards and our own data protection measures.

6. Protection of Information

We implement appropriate technical and organizational measures to protect your personal data. We utilize secure cloud infrastructure (Firebase) and industry-standard encryption. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If we detect suspicious activities, we may temporarily suspend access to your account while we investigate.

7. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to track the activity on our service and hold certain information.

  • Essential Cookies: Required for authentication (logging you in).
  • Analytical Cookies: Used to measure ROI and track email opens/clicks.
  • Preferences: To remember your UI settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use the full functionality of Seika.

8. Information Sharing

We do not share any personally identifying information publicly or with third parties, except in the following circumstances:

  • When required by law.
  • When necessary for the operation of our services (e.g., sending emails via our delivery partners).
  • To protect our rights, privacy, safety, or property.
  • In connection with a business transfer, such as a merger, acquisition, or asset sale.

9. Third-Party Services

Our platform uses third-party services for functionality. These services process data according to their own policies:

  • Payment Processing: Stripe
  • Database, Auth & Hosting: Google Firebase
  • Email Building: Unlayer (for template generation)
  • Email Delivery: Your Email Provider, e.g., AWS SES/Postmark/Resend

We recommend reviewing the privacy policies of these third parties.

10. Email Communications and Customer Data

When you use Seika to send automated emails, we process your customers' email addresses solely for delivering communications and tracking conversions. You represent that you have the appropriate consent or legal basis to contact your customers. We monitor sending patterns to prevent spam. Customer data is processed according to your instructions and our Data Processing Agreement (DPA).

11. Conversion Tracking and Analytics

We track email opens, clicks, and conversions (purchases made via Stripe after clicking email links) to provide ROI metrics. This involves the use of unique tracking links. You may disable certain tracking features in your settings, though this will limit the analytics available to you.

12. Your Data Rights (GDPR/CCPA)

Under GDPR and applicable data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("Right to be forgotten").
  • Object to the processing of your data.
  • Request data portability.
  • Withdraw consent at any time.

You can exercise most of these rights directly through your account settings. For other requests, contact us at the email below.

13. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.

  • Account Data: Retained while the account is active.
  • Deleted Accounts: Data is typically removed within 90 days, unless required for legal reasons.
  • Campaign Data: Retained for up to 2 years for historical ROI reporting.

14. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

15. International Data Transfers

If you are located outside the United States and provide information to us, please note that we transfer the data to the United States (and potentially other regions where our cloud providers operate) and process it there. We rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), for international transfers.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

17. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Effective Date: 2025-11-21